Own customer onboarding, ensuring fast time to value

Train customers and help them implement new use cases

Hold the customer and Chili Piper teams accountable to meeting defined success criteria

Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks, and present recommendations & solutions

Proactively solve and act as a point of escalation for technical issues

Ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Slack and Email, and via weekly 1:1s with your Manager

Produce internal best practices and customer user stories to make customers lives easier

Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions

Build customer advocates by developing customer case studies and references to support the growth of Chili Piper

Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive commercial negotiations

Sr. Customer Success Manager - EMEA

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Chilipiper

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