Oscar The Associate, Member and Provider Programs manages cross-functional implementations and projects to improve member and provider experiences at Oscar. The role requires project management, stakeholder engagement, and risk mitigation skills.
Responsibilities
The Associate, Member and Provider Programs is responsible for working cross functionally with internal and external Oscar stakeholders and representing the needs and interests of the department in company wide initiatives. The position requires project management, implementation and communication skills, detail orientation and documentation with an ability to work across disparate initiatives and stakeholders at the same time.
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $101,844 - $133,670 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Leads the end-to-end management of cross-functional implementations/projects for member experience and member & provider contact centers. This includes project plan creation, stakeholder engagement and updates, managing cross-functional relationships to drive collaboration, risk and issue mitigation, and accurate on-time completion.
Assessing impact of new programs on existing operations and workflows along with member/provider/colleague experience. Steering program development to create leading consumer experience.
Proactively identify risks and implement mitigation strategies. Developing needed frontline training, workflows, knowledge base, and other artifacts to ensure successful launch of new initiatives. Leading monitoring and issue triage at program launch. Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives. Maintaining project plans, documentation and updating stakeholders on progress and status.
Identify and action on opportunities to improve member experience and member & provider services operations delivering impactful outcomes. Apply technology to transform how work is done unlocking better experiences for frontline colleagues and members at scale.
Mentors team members and promotes colleagues' growth and professional development.
Compliance with all applicable laws and regulations.
Other duties as assigned.
Qualification
Contact center experienceHealthcare experience (Health InsuranceMaster’s DegreeLean/Six Sigma Certifications
Required
Bachelors degree or 4+ years commensurate experience
3+ years of experience in program management
2+ years of experience in delivering projects / programs independently and within a team environment
Preferred
Contact center experience
Experience implementing complex projects spanning tech innovation and operational impacts
Experience / background in a fast-paced operations environment
Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
Master’s Degree
PMP Certifications or Program Management Certifications
