We are seeking a seasoned and proactive Account Manager III, Fulfillment to join Flexport’s dynamic team. This role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal Flexport teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long-term relationships. This position requires both high-level strategic insight and hands-on execution skills, ideal for a professional eager to make a meaningful impact on client success.

Strategic Leadership and Team Collaboration:

Support the account management team by following established frameworks and processes to deliver consistent service across accounts

Share best practices and customer insights with teammates

Participate and lead in cross-functional projects to help deliver strong client outcomes

Client Portfolio Management:

Lead strategic relationships with Flexport's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels

Manage relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities

Build strong working relationships with day-to-day client contacts and grow connections with senior stakeholders over time

Support initiatives that improve clients’ supply chain operations

Develop and implement strategic account plans that align with both client objectives and Flexport's growth goals

Client Relationship Management:

Account Manager III, Fulfillment

Responsibilities

Benefits

Company

Flexport

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