Client Operations Associate - Remote

Remote - USfull timeRemote

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entry

H1B: no

River Client Operations Associate at River interfaces directly with clients to manage questions and feedback about bitcoin products and services. The role involves analyzing client activity trends, developing operational efficiencies, and liaising between clients and internal teams.

Responsibilities

Directly interface with clients to manage questions and feedback about our products and services
Analyze and identify trends in client activity and inquiries
Identify and develop operational efficiencies to scale the business and processes
Refine the business rules, automations, and communication methods across Client Operations
Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
What we look for in you
Must be based in the Eastern or Central time zone
You’re looking for an entry-level or early-career opportunity to grow and build your skills in client operations
Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Collaborate and problem-solve well
Customer-facing experience preferred

Qualification

High agency self starterCustomer-facing experience preferredExcel/Google Sheets

Required

Must be based in the Eastern or Central time zone
Entry-level or early-career opportunity to grow and build skills in client operations
Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Customer-facing experience preferred
Ability to identify trends in data and make decisions based on analyses

Preferred

Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

River

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

ExcelGoogle SheetsSQLproduct management

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Client Operations Associate - Remote at River · LumiJobs