Account Manager

Denver, CO · Remotefull timeRemote

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mid

$90k–$100k

H1B: no

Transfr Account Manager responsible for managing renewals and retention for a portfolio of approximately 250 partners using a tech-touch approach. Drive upsells, multi-year renewals, and maintain accurate forecasts to support recurring revenue growth.

Responsibilities

Manage a portfolio of approximately 250 accounts ensuring timely renewals and minimizing churn
Use customer health data and engagement insights to prioritize account outreach
Manage and refine automated renewal email cadences and provide personalized follow-up
Drive upsells and multi-year renewals to increase recurring revenue
Collaborate with Customer Success and internal teams to resolve renewal challenges
Maintain Salesforce with renewal activity, quotes, and customer communications
Deliver accurate renewal forecasts
Refine workflows and outreach strategies to improve renewal process efficiency

Qualification

Strong organizationalExperience working with education

Required

2–4 years of experience in account management, renewals, or customer success, ideally managing a high-volume portfolio.
Proven track record of meeting or exceeding renewal targets.
Strong organizational, prioritization, and analytical skills.
Excellent written and verbal communication skills.
Proficiency with Salesforce or a similar CRM platform.
Strong attention to detail and ability to manage multiple accounts and deadlines.

Preferred

Experience with automated email sequencing or scaled customer success programs.
Experience working with education, workforce development, or public-sector customers.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Annual Bonus
Parental Leave
Life Insurance
Flexible Work

Company

Transfr

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Source: ashby

Active within the past hour

Remote-friendly

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