Doppler Technical Customer Success Manager at Doppler driving customer adoption and revenue growth for mid-market and small-business/startup customers. Leads onboarding, implementation, and growth of the Doppler platform.
Responsibilities
As a Technical Customer Success Account Manager, you'll oversee a diverse portfolio of customers at various stages of their Secrets Management journey. You'll have the opportunity to engage with every team and connect with all our awesome Dopplerites!
We’re a security-first, developer-obsessed organization that genuinely cares about the quality of what we build and the success of our customers. We collaborate with as little ego as possible and constantly try to improve how we work and deliver software.
We understand that people are complex and unique. We are looking for curious and empathetic individuals dedicated to providing outstanding customer experiences. This position offers a unique opportunity to build out the success motion at Doppler and you’ll have the opportunity to work with some of the most innovative companies.
Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end.
Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sales cycle for renewals and upgrades to drive retention and growth.
Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap.
Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles. You should be technical enough to walk people through troubleshooting or integrations.
Customer Advocacy: Gather and analyze customer feedback and develop case studies.
What you’ll bring to the table:
3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products.
Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success.
Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals.
