Strategic Customer Success Manager- Operators, AT&T

Dallas, Texas · Remotefull timeRemote

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senior

$138k–$199k

H1B: no

Hiya Strategic Customer Success Manager at Hiya manages a strategic Operator partner post-sales, driving adoption, leading complex programs, and unlocking multi-million dollar growth. The role involves executive engagement, technical delivery, and commercial expansion.

Responsibilities

We’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.
7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Proven ability to drive commercial outcomes—not just relationships
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity
Prior experience working with this Operator is highly desirable
What We Are Looking For

Qualification

7+ years in Customer SuccessExperience managing largeSolid program management skills

Required

7+ years in Customer Success, Strategic Accounts, or similar roles
Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
Strong track record across full post-sales lifecycle
Proven ability to drive commercial outcomes
Solid program management skills
Confidence operating in technical environments (APIs, integrations, pilots/POCs)

Preferred

Prior experience working with this Operator

Benefits

Equity/RSU

Company

Hiya

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Customer SuccessStrategic AccountsSaaSAPIsintegrationsprogram management

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Strategic Customer Success Manager- Operators, AT&T at Hiya · LumiJobs