Technical Customer Support Manager - EV Chargers

Hybrid in Limerick · Remotefull time

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Remote

senior

H1B: no

Powerverse Technical Customer Support Manager at Powerverse managing the technical journey from purchase to compliant EV charger installation. Responsible for compliance, fault escalation, and installer accountability.

Responsibilities

Compliance and technical sign-off
Hardware fault escalation and resolution
Installer accountability and brand protection.
Technical customer support
Working across the business
Data and records
You should be comfortable and adaptable using customer service systems to log, track and measure success.
You share our values of curiosity, connection and co-creation, and you are comfortable with change as a start-up learns.
The compliance standards do not move, so we want someone who is resourceful and finds a practical way through when things shift, without bending the standard.
You take ownership and put the customer first, even when the issue sits with a partner.
Why This Role Matters
For a Raya Store customer, the installation is the moment our promise becomes real. When it goes well, a first purchase becomes a long-term customer who trusts us with their home energy. When it goes wrong, the household blames Powerverse, not the installer, and often says so publicly. You’ll be the person who makes sure every installation is smooth, safe and compliant, and you’ll build the standards and foundations that protect our brand as Powerverse grows its direct-to-household business.

Qualification

A qualified electrician

Required

A qualified electrician, such as 18th Edition, with domestic installation experience and experience of EV charge point installation compliance, ideally at supervisor or inspection level.
Experience with other installed home products, such as solar, batteries or heating (nice to have)
Experience in a start-up or scale-up (nice to have)
You can diagnose a problem from a customer's description
You communicate clearly and warmly with householders and with trade partners alike.
You are highly organised and can manage many live jobs at once.