Responsibilities

We're looking for a Site Reliability Engineer to join the Imaging team. This is not a product development role, and it isn't a traditional cloud-SRE role either. You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on a small, high-trust team, working directly with our lead, with real room to shape how Imaging reliability and support operate as we scale.
The work is varied and often ambiguous. You might spend a morning triaging a networking failure on a system being stood up at a remote site, an afternoon walking a field operator through a sensor calibration over the phone, and the back half of a week hardening a runbook so the next person never has to solve that problem live again. When a fielded system misbehaves, the root cause could be anywhere in the stack--and you're the one who narrows it down.
If you get energy from diagnosing live systems under pressure, being the reason a deployment stays up, and turning recurring fire-drills into durable fixes, this role is built for you.
Own fielded system reliability. You are responsible for the health and uptime of deployed imaging systems. When issues arise--whether the root cause is in the network, the calibration, an upgrade, or the sensor hardware itself--you triage, diagnose, and drive resolution.
Run point on escalations. You'll be first and second line of response for issues coming through our support channels and Anduril's customer-support pipeline (Tier 0 to Mission Success / Product Operations to SRE), acting as the deep-expertise backstop the rest of the funnel escalates to.
Turn fires into runbooks. Recurring issues shouldn't be solved live twice. You'll build and maintain runbooks, diagnostics, and self-service tooling that reduce repeat problems and shrink the support load over time.
Hold the boundary with engineering. You own everything short of a code fix. When an issue turns out to be a genuine software defect, you'll cleanly reproduce it, document it, and hand it off to the Mission Software Engineers--protecting their focus by keeping frontline support where it belongs.
Feed reliability back into the product. You'll turn what you learn in the field into signals that make our systems more supportable--better observability, safer upgrades, more graceful failure.
Travel expected approximately 20% of the time for field support and deployment windows.

Site Reliability Engineer at Anduril Industries · LumiJobs

Site Reliability Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Anduril Industries

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