Plaud IT Support Engineer (Contractor) at Plaud provides hands-on IT support to US employees, managing hardware, onboarding/offboarding, and cloud-based IT systems. The role supports global IT teams and helps scale IT operations.
Responsibilities
We're looking for an IT Support Engineer to provide hands-on IT support to our US employees. You'll own the day-to-day work: solving technical issues, onboarding and offboarding employees, managing hardware, and keeping our offices running smoothly. You'll be part of a global IT team that works across the US and APAC.
This role goes beyond working a ticket queue. Our core IT systems are cloud-based platforms for identity, device management, and service delivery, and the whole company depends on them. You'll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it.
Support and operations
Be the first point of contact for IT requests, in person, over chat, and through our service desk
Troubleshoot hardware, software, accounts, access, networking, and peripherals, and escalate when needed
Handle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first-day IT orientation
Handle offboarding: removing access on time, recovering devices, and transferring data
Track hardware inventory, purchasing requests, and the device lifecycle
Support conference rooms, AV, printers, and office networks
Core systems and process
Help administer our identity and access management platform: SSO, MFA, and the user lifecycle
Help manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and compliance
Qualification
Familiarity with zero-touch deploymentBasic networking knowledge (DNSSome scripting or automation (BashSchedule and Physical Requirements
Preferred
Hands-on time with an identity provider such as Okta, Entra ID, or JumpCloud
Exposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune
Familiarity with zero-touch deployment, such as Apple Business Manager or Windows Autopilot
