Serval Founding IT Engineer responsible for building and scaling internal IT systems and support experience. Owns IT operations, automations, and infrastructure using the company's AI-native automation platform.
Responsibilities
Serval is hiring a Founding IT Engineer to build the foundation for how IT operates as we scale. This will be our first dedicated IT engineering hire, working closely with our IT Fellow to design the support experience employees rely on every day, the systems underneath it, and the automations that let us grow without adding operational overhead linearly.
What makes this role unique is that our product is IT. You’ll run Serval on Serval — building workflows, automations, and internal systems in the same platform we sell to customers. That means you’ll help shape both our internal IT function and the product itself through real-world use, tight feedback loops, and a high degree of ownership.
We’re looking for someone who has built and scaled internal IT systems in a fast-growing company and knows how to make early infrastructure decisions that create long-term leverage.
Own day-to-day IT operations, including onboarding, offboarding, hardware lifecycle, access requests, escalations, and troubleshooting
Build a fast, thoughtful, high-trust support experience for the company
Own conference room and meeting space A/V, including setup, reliability, and support for critical internal and external meetings
Build self-serve documentation and automate repetitive support work wherever possible
Own identity and access systems, including SSO, SCIM, group-based entitlements, and privileged access workflows
Run and improve device management across our macOS fleet
Administer core business systems including Google Workspace, Slack, 1Password, HRIS, and other internal tooling
Standardize and scale workplace technology and the A/V stack across our office spaces
Partner with Security and Compliance to ensure controls are built into how systems are designed and operated
Qualification
Deep hands-on expertise with identityStrong judgmentExperience working with REST APIsBackground at an ITSM
Required
6+ years of experience in IT engineering, IT operations, or business technology
Experience scaling IT systems in a fast-growing company
Deep hands-on expertise with identity, device management, and core internal tooling
Experience with tools such as Okta or Entra ID, Jamf or Kandji, Google Workspace, Slack, and endpoint security platforms
Strong conference room A/V deployment and troubleshooting experience
Solid networking fundamentals across DNS, DHCP, VPN, Wi-Fi, and certificates
Familiarity with compliance frameworks such as SOC 2 and ISO 27001
Strong judgment, ownership, and communication skills
Excitement about being onsite in San Francisco five days a week
Travel to other locations 25% of the time
Experience building automation with scripts, APIs, workflows, or agentic systems
Preferred
Experience with modern ITSM platforms such as Serval, ServiceNow, Jira Service Management, or Freshservice
Strong Automation and scripting skills in TypeScript, Go, or Rust
Experience working with REST APIs, webhooks, and Git-based workflows
Background at an ITSM, identity, security, or developer tools company
Infrastructure-as-code experience for corporate systems
