Responsibilities

Ping Identity is seeking a strategic, highly execution-oriented Director, Partner Programs, Enablement & Operations to build the operating system that helps our partners create pipeline, win business, and deliver customer outcomes.
This role brings together three connected disciplines: partner program design, partner enablement, and chief-of-staff-style operating leadership. You will translate channel strategy into repeatable programs, equip partners and internal teams to execute, and establish the planning, measurement, and decision cadence required to scale our partner business.
The ideal candidate is equally comfortable designing a global partner program, facilitating an executive decision, building a practical enablement journey, and turning an ambiguous cross-functional priority into a clear plan with owners, milestones, and measurable outcomes.
Build and evolve the partner programs portfolio
Design and manage a coherent partner-program framework spanning recruitment, onboarding, activation, specialization, co-selling, services readiness, incentives, recognition, and lifecycle management.
Establish transparent principles for partner segmentation, prioritization, investment, access to strategic initiatives, and progression through the partner lifecycle.
Create program requirements, benefits, governance, operating guidelines, and communications that are simple for field teams and partners to understand and use.
Develop repeatable frameworks for joint business planning, partner commitments, mutual action plans, strategic partner agreements, and measurable outcomes.
Partner with Legal, Finance, Product, Marketing, Sales, Services, and Operations to ensure programs are scalable, economically sound, and aligned to company priorities.
Lead partner enablement and activation
Define the minimum partner-ready package for priority products and motions, including messaging, use cases, demos, pricing and SKU guidance, sales plays, presales support, delivery readiness, and customer proof.
Build role-based enablement journeys for partner executives, sellers, solution architects, consultants, delivery teams, and customer-success stakeholders.

Qualification

Experience in a softwareExcellent writtenExperience working across SalesHigh ownershipExperience building partner tieringFamiliarity with CRMMBA or other relevant advanced degreeBase Hiring Range

Required

Bachelor’s degree or equivalent practical experience.
Approximately 9–11 years of experience in partner programs, channel strategy, alliances, revenue operations, sales enablement, business operations, or a related discipline.
Experience in a software, cloud, cybersecurity, identity, or other technology ecosystem with complex partner motions.
Demonstrated success designing and scaling partner programs, enablement programs, or cross-functional operating models.
Strong program-management and operating-rhythm skills, including planning, prioritization, dependency management, metrics, and executive communication.
Ability to move between strategy and execution: define the model, make the plan, align stakeholders, and drive delivery.
Excellent written, verbal, facilitation, influencing, and relationship-building skills.
Strong business judgment and comfort making recommendations with incomplete information.
Experience working across Sales, Marketing, Product, Services, Finance, Legal, and Operations.
High ownership, follow-through, and ability to manage multiple priorities in a rapidly changing environment.
Willingness to travel domestically and internationally as needed.

Preferred

Experience with global system integrators, regional system integrators, distributors, resellers, cloud marketplaces, or technology partners.
Experience building partner tiering, specialization, incentives, investment, onboarding, certification, or co-selling programs.
Experience translating product launches into partner-ready go-to-market and delivery motions.
Experience running executive operating cadences, QBRs, leadership reviews, or chief-of-staff/business-operations functions.
Familiarity with CRM, partner relationship management, analytics, planning, and collaboration tools.
Experience in identity and access management, cybersecurity, SaaS, or enterprise infrastructure.
MBA or other relevant advanced degree.
Base Hiring Range: $185,000-$265,000

Senior Director, Partner Programs, Enablement, and Operations at Pingidentity · LumiJobs

Senior Director, Partner Programs, Enablement, and Operations

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Pingidentity

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