Product Operations Lead, Homeland Security

Required

• Proven Technical Experience: 4+ years of experience in product operations, technical support, or a similar operational environment, including hands-on support of complex hardware systems, networks, and related technologies.
• Education: Bachelor's degree in engineering, computer science, business administration, or a related field, OR equivalent hands-on technical experience (military, industrial, or field support).
• Leadership & Mentorship: Demonstrated experience managing, coaching, or mentoring technical team members, with a focus on professional development and operational excellence.
• Problem-Solving Mindset: Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking, and the ability to drive challenging and vague technical problems to clarity and resolution.
• System Ownership: Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to take ownership and be self-sufficient across the depth and breadth of the technical system.
• Communication: Excellent written, visual, and verbal communication skills, comfort briefing senior customer stakeholders, and confidence navigating ambiguity and crafting new ways of doing things.
• Customer Focus: Extremely detail oriented, with a high bar for customer service.
• Clearance: Eligible to obtain and maintain an active U.S. Secret security clearance.
• Travel: Ability to travel as needed to support customer operations and test events.