A&A Support Specialist

Customer Site - Chambersburg, PAfull timeOn Site

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H1B: no

Agecareers The A&A Support Specialist supports DoD customers by coordinating cybersecurity assessment and authorization activities. This role involves managing service requests, project scheduling, documentation, and status reporting to ensure timely delivery.

Responsibilities

Assist customers in understanding and accessing services for the DoD community.
Gather required information to initiate service support.
Maintain comprehensive knowledge of all services available on the DISA Marketplace.
Plan, schedule, and conduct initial meetings with customers, providing service briefings and project timelines.
Track project progress, ensuring schedules remain on track and updating status in TLR or the designated repository.
Provide weekly system status reports to leadership.
Ensure all service submissions include properly completed supporting artifacts before assignment.
Monitor and assign incoming tasks via RTS (or designated repository) daily.
Upload required documents and artifacts into RTS and eMASS as needed.
Coordinate with leadership to assign branch responsibility for new tasks.
Update and track information within TLR as received.
Maintain working knowledge of eMASS and government-defined repositories.

Qualification

Understanding of the RMF processCustomer service skillsLocation and ScheduleChambersburg

Required

Bachelor's degree (IT-related field preferred)
1-3+ years of overall experience in cybersecurity or network security
1-3+ years of experience in a C&A / A&A role
Must have have an active DoD Top Secret clearance
DoD 8570 IA Technical (IAT) or Management (IAM) Level II certification
Proficiency in key technologies areas/domain such as: Network, Mobility, Windows, UNIX, Cloud Environments and Cloud Native Tools/Services, Host Based Security System (HBSS)/Endpoint Security Solutions (ESS), Databases, Applications
Demonstrated experience with relevant tools such as eMASS, STIG Viewer, Nessus, ACAS, SCAP, or HBSS
Understanding of the RMF process, NIST SP 800- 37, NIST SP 800-53, CNSSI 1253
Strong written and oral presentation skills
Customer service skills
Location and Schedule: This role may be based at one of the following customer locations, with onsite requirements varying by location:
Chambersburg, PA: Fully onsite, 5 days per week.

Benefits

Dental
Vision
401(k)
Tuition
Parental Leave
Life Insurance

Company

Agecareers

View company page

10000+ employees

Industrial

Founded 1892

Source: greenhouse

Active within the past hour

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