Customer Success Manager II - NBA / WNBA at Hudl · LumiJobs
mid
$42k–$61k
H1B: no
Hudl The Customer Success Manager II at Hudl focuses on customer renewals for NBA and WNBA customers, working directly with video coordinators and coaches. The role involves managing a portfolio of clients to maximize satisfaction and revenue.
Responsibilities
We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals for NBA and WNBA customers. In this role you’ll work with teams across the United States working directly with video coordinator staff and coaches within your territory, while collaborating with one Account Executives in the territory. Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.
Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
Work toward goals. Throughout the year, CSMs work towards the achievement of quarterly and yearly revenue and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.
Time spent collaborating with other teammates in-office will be an integral part of your work. This role is open to candidates based in Lincoln or Omaha, NE and requires 3 days in the Lincoln office per week.
Experienced. You have experience working with video coordination staff and basketball coaches at the professional basketball sports level, as well as experience with Hudl products. You’ve previously spent time in a client-facing role (preferably in a technology company).
Mastery of Hudl’s Pro Suite for basketball. You’re a product and workflow expert. You understand the why behind an elite basketball workflow and are effective in driving Hudl’s value across multiple departments within an elite organization.
Communication skills. You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations.
Time management skills. Balancing your time across multiple responsibilities—including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities—comes easily to you.
Growth mindset. You’re not willing to settle for where you’re at.
Qualification
Experience with Hudl productsPrevious client-facing role experienceSales experienceCross-functional experienceCoaching and/or athletics backgroundSolution orientedChampion work-life harmonyGuarantee autonomyEncourage career growth
Required
Experience working with video coordination staff and basketball coaches at professional level
Experience with Hudl products
Previous client-facing role experience, preferably in technology
Mastery of Hudl’s Pro Suite for basketball
Strong communication and time management skills
Preferred
Sales experience. It's preferred that you have experience either as an Account Executive or CSM.
Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.
Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and more) so you can enjoy your personal life too. Plus, every five years, we give you a paid sabbatical to unplug and recharge.
Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
Provide an environment to help you succeed. We're always investing in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
