Roadside Assistance Territory Manager, Southwest region

Itasca, IL, United Statescontract

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Remote

mid

H1B: yes

BoschGroup Roadside Assistance Territory Manager at BoschGroup manages contractor relationships and service delivery across the Southwest region. The role involves optimizing market bids, onboarding providers, resolving complaints, and ensuring service quality and financial targets.

Responsibilities

Manages adherence to territory plan for service provider 1) performance metrics such as acceptance/arrival time/customer experience 2) claims cost 3) in-network dispatch growth.
Performs market bids to optimize markets with the best combination of price and performance.
Handles contracting and on-boarding of successful towing and roadside assistance candidates post management approval.
Investigates and works to resolve complaint and damage cases stemming from territory activity.
Inspects towing facilities and equipment as needed to ensure compliance with contract.
Utilizes current tools and processes to recruit towing and roadside assistance companies to ensure assigned territory is prepared to respond to service requests in order to meet/exceed business standards.
Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate.
Interacts with business to investigate and make decisions to resolve any billing disputes with a contracted facility.
Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.

Qualification

Bachelor’s degree in businessExperience in rate negotiationExperience in territory management

Required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.
Bachelor’s degree in business, equivalent experience may be considered in lieu of degree.
5+ years’ experience in account or vendor management, business consultation, business ownership role, fleet supervisory role that includes working with vendors/service providers/drivers.
5+ years’ experience working with and managing independent towing and roadside assistance companies in a contracted environment.
Experience in rate negotiation.
Experience in territory management.
Experience in complaint and damage handling.
Valid driver’s license and good driving record.
Willingness and ability to travel as required for various needs and industry events.

Company

BoschGroup

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Source: smartrecruiters

Active within the past hour

Remote-friendly

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