Provide prompt and courteous service:

Demonstrate friendliness and greet every person with whom they come in contact.

Maintain a professional appearance and a neat work environment consistent with the Company’s Policies and Procedures.

Return customer’s vehicles in clean condition with radios, seats, mirrors and other convenience items in the same position as when the customer brought the vehicle in. No smoking in customer vehicles.

Make sure customers receive prompt, efficient and courteous attention from all employees. Notify Manager of any delays or discrepancies in repair estimates.

Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.

Perform assigned diagnostic repair or maintenance to the standards of the service center and factory specifications. Obtain clearance from Management whenever this cannot be done.

Look up parts to perform the service. Use parts in stock when possible and notify admins of parts that need to be saved and tagged.

Test and recheck all repairs and road test all comebacks as assigned by the Manager. Request assistance on repairs or diagnosis as needed.

Properly complete all Repair Orders including notifying admins what needs to be done.

Assist the Manager in creating a proper estimate by informing them as to discrepancies or abnormalities in time required to perform the service and parts required for the job. Recommend additional repairs needed or maintenance to the Manager (verbal or written recommendations are required).

Maintain and improve technical expertise through technical bulletins, trade publications and training seminars.

Mid-Level Auto Body Repair Technician

Responsibilities

Qualification

Required

Benefits

Company

Carvana

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