Doppel IT Manager at Doppel leading the IT team and managing systems supporting employees across offices and remote workforce. Owns identity, endpoint, SaaS, office technology, vendor, and process foundations for company scaling.
Responsibilities
At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.
We are looking for an IT Manager to lead the team and systems that support Doppel's employees across our offices and remote workforce. In this role, you will set priorities for the IT function, coach and develop the team, improve day-to-day service, and own the identity, endpoint, SaaS, office technology, vendor, and process foundations needed for the company to scale.
Lead, coach, and develop the IT team by setting clear priorities, assigning ownership, removing blockers, and creating a consistent approach to service and escalation.
Own employee IT operations across onboarding, offboarding, access changes, equipment deployment, support, and asset recovery for a distributed workforce.
Run reliable IT service delivery, including intake, triage, escalation, service metrics, documentation, and continuous improvement of the employee support experience.
Administer and improve identity and access management in Okta, including single sign-on, multifactor authentication, user lifecycle workflows, privileged access, and SaaS integrations.
Manage the endpoint fleet with Jamf and related tools, including device standards, deployment, inventory, patching, configuration, compliance, and replacement planning.
Oversee SaaS administration and governance, including application ownership, access reviews, license management, vendor coordination, and secure configuration.
Maintain dependable office technology for the New York and San Francisco offices, including connectivity, conference rooms, audiovisual systems, and relationships with local service providers.
Build repeatable processes and automations that reduce manual work, improve data quality, and make IT operations easier to measure and scale.
Partner with Security on endpoint protection, identity controls, vulnerability remediation, incident response, audit evidence, and practical improvements to company controls.
Manage IT vendors, budgets, renewals, procurement, and roadmap planning while communicating risks, tradeoffs, and progress to business leaders.
