Contractor, Workplace Experience Coordinator, New York City at a16z · LumiJobs

Responsibilities

As a Workplace Experience Coordinator, you will serve as the main point of contact for employees, entrepreneurs, guests and visitors, and provide a first class administrative experience for all. You will be the first impression for a16z and, as such, must have a polished, professional presence. In addition you must possess excellent interpersonal skills, attention to detail, be an outstanding multitasker and have superb organizational skills.
The primary location for this role will be New York City, NY. This role requires an in-office presence 5 days a week in our New York City office. While the role is primarily based in New York, you may occasionally be asked to provide coverage in other offices such as Menlo Park, CA, San Francisco, CA, Los Angeles, CA, Washington, DC, or West Palm Beach, FL.
To join our team, you should be excited to:
Guest Reception and Hospitality: Help manage the front desk and provide exceptional service to guests, including greeting visitors, checking them in, offering beverages, and notifying a16z employees of their visitors' arrivals. Help prepare conference rooms for meetings, as needed
Proactive Assistance: Anticipate and offer assistance to guests and employees, such as helping with luggage, providing dining recommendations, and connecting with IT for any requests for supporting office equipment or technology needs
Communication: Promptly inform a16z employees when a visitor arrives using the preferred communication methods (Slack, GChat, Envoy). Relay guest details, including name, purpose of visit, and any additional information. Handle all communications with proper a16z etiquette
Collaboration: Partner with a16z IT team for badge requests and creation, collecting necessary information from employees, guests, and vendors
Calendar Management: View office calendars daily to proactively anticipate office needs, communicate requests for scheduling needs to the proper EA or partnering team
Security and Protocol Adherence: Understand and follow a16z's security protocols and guidelines, including visitor registration procedures and emergency protocols. Report any suspicious activity to the on-site security team
Workplace Maintenance: Maintain cleanliness in conference rooms and common areas, coordinating with onsite vendors as necessary
Technical Assistance: Collaborate with IT to relay and coordinate any troubleshooting requests, and flag meeting room and/or equipment issues
Onsite Events: Help deliver high-caliber support from a workplace perspective for onsite events. This includes booking on-site spaces, coordinating janitorial, and submitting vendor COIs to building management

Contractor, Workplace Experience Coordinator, New York City

Responsibilities

Qualification

Required

Company

a16z

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