Staff Program Manager, Operational Quality

Coppell, TXfull time

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On Site

senior

$115k–$167k

H1B: yes

Aurora Operations Inc Staff Program Manager, Operational Quality at Aurora Operations Inc owning quality and safety dimensions of partner KPI framework. Leads vendor audit processes and corrective action plans.

Responsibilities

Serve as the strategic owner for the quality and safety dimensions of the partner KPI framework, defining standards, audit cadence, and certification requirements across partnership categories.
Design and operate vendor audit processes to proactively surface quality risks before they affect commercial or safety outcomes.
Investigate systemic quality failures, root-cause findings, and drive corrective and preventive action plans in partnership with Product Operations and affected category leads.
Partner with category leads (Partnership Program Managers, Cost Out & Productivity) to embed quality and safety metrics into vendor scorecards and Quarterly Business Reviews.
Apply Lean Six Sigma and DMAIC methodology to resolve recurring quality issues in both Aurora's and partners' processes.
Frame quality risk, safety exposure, and remediation tradeoffs for senior and executive leaders, driving alignment across Operations, Product, and Safety.
Establish reusable quality playbooks and audit tools, and mentor category leads and Ops Quality on applying quality rigor to their partner relationships.

Qualification

Bachelor's degree in BusinessStrong executive communicationExperience in transportationCertifications such as PMPExperience developingExperience with JiraFor roles based in Coppell

Required

Bachelor's degree in Business, Operations, Engineering, Quality Management, or a related field, or equivalent practical experience; advanced degree preferred.
7+ years of relevant experience in supplier/vendor quality management, quality assurance, or a related field.
Demonstrated experience independently leading complex, cross-functional quality or safety programs across vendor categories.
Proven ability to define quality standards, audit frameworks, and corrective-action systems in ambiguous environments.
Track record of resolving systemic quality issues through structured root-cause analysis.
Strong executive communication, business judgment, and stakeholder influence skills.
Advanced experience developing and using quality metrics, audit scorecards, and performance systems to drive decisions.
Lean Six Sigma Yellow Belt certification, or ability to obtain certification within 90 days of hire.

Preferred

Experience in transportation, logistics, or autonomous vehicle operations.
Certifications such as PMP, CSP, Six Sigma, CFSE/P, or other relevant safety or project management certifications.
Knowledge of safety regulations and standards
Experience developing, implementing and improving Safety Performance Indicators (SPIs)
Experience leading cross-functional teams.
Understanding of regulatory compliance processes related to safety standards.
Experience with Jira, Jama, Confluence, Google Suite.
For roles based in Coppell, TX: The salary range for this position is $115,000 - $166,500 per year.

Benefits

Equity/RSU
Annual Bonus

Company

Aurora Operations Inc

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Source: ashby

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