Technical Support Engineer

Required

• 5+ years of hands-on experience troubleshooting complex hardware and software systems in a live, real-time production or field support environment
• 2+ years of software development experience (Python, Go, TypeScript, or C++), including designing, shipping, and maintaining internal tools or services end-to-end.
• 5+ years administering and troubleshooting Linux systems in a support capacity
• Demonstrated experience mentoring or developing less experienced technical staff
• Strong technical writing skills, with experience authoring documentation (SOPs, runbooks, design docs, or similar) relied on by a team
• Proven ability to operate independently and make sound engineering and operational decisions under time pressure in a safety-critical environment.
• Ability to write clear and concise incident summaries for stakeholders and translate engineering constraints into operational guidance for non-technical Ops leads.
• Desirable qualifications
• Prior automotive or autonomous vehicle experience, including sensor systems (lidar, radar, cameras)
• Experience with monorepo/Bazel-based build systems, gRPC services, or cloud-native architectures
• Familiarity with ITIL or other formal service-management frameworks
• Strong computer networking background