Establish and lead the Field Quality function to evaluate fleet issues, prioritize actions, and track RCCA lifecycles from detection through closure.

Define scope, roles, and responsibilities (RASIC) for Field Quality activities and maintain the master Aurora Field Quality Playbook and governing documents.

Build and manage a high-performing team of Field Quality Engineers and Field Quality Technicians (hire and mentor as needed).

Own the Field Quality dashboard(s) and field-data tooling; define metrics, KPIs, and reporting to monitor fleet health and quality performance.

Triage incoming fleet issues (telemetry alerts, field reports), classify failures, and coordinate cross-functional investigations and fixes with Hardware, Software, Operations, and Service Org stakeholders.

Drive RCCA processes (8D, 5-Why, etc.); ensure timely assignment, verification, and closure of CAPAs and verify effectiveness through pilot or fleet validation.

Coordinate escalation paths and predefined processes for safety- or mission-critical issues; act as primary DRI for field-quality related Go/No‐Go and launch readiness concerns when required.

Collaborate with Program Management, Engineering, and Service teams to plan and communicate risk, rollout strategies (OTA updates, field retrofits, shop repairs), and stakeholder sign‐offs.

Develop and maintain documentation, workflows, and training to ensure consistent execution across locations and teams

Use lean problem-solving, statistical analysis, and data-driven methods to identify top fleet issues and drive continuous improvement.

Represent Field Quality in relevant reviews, audits, and quality/regulatory assessments; support integration with ISO 9001 and other compliance activities as needed.

Provide technical mentorship to field quality staff and support broader Quality and Safety objectives.

Senior Manager, Quality Engineer

Responsibilities

Qualification

Required

Benefits

Company

Aurora Operations Inc

More roles at Aurora Operations Inc