Robinhood AI Operations Engineer at Robinhood supports, maintains, and improves AI platforms and infrastructure. The role involves building automation, troubleshooting LLM integrations, and implementing monitoring for AI systems.
Responsibilities
Build internal tooling, automation, and self-service solutions that streamline AI operations, reduce manual intervention, and improve the developer experience.
Support and maintain enterprise AI platforms and infrastructure across cloud-based and on-premises environments, helping ensure reliable performance and availability.
Troubleshoot technical issues involving LLM integrations, APIs, model behavior, and system performance, working directly with developers and internal teams to identify and resolve problems.
Support enterprise LLM integrations, including Anthropic Claude and Google Gemini, helping monitor API usage, token consumption, performance, and reliability.
Implement and maintain monitoring, observability, and deployment workflows for AI systems, identifying issues and opportunities to improve operational efficiency.
Collaborate with Product, Software Engineering, Business Systems, and AI Strategy teams to gather feedback, investigate recurring issues, and improve the reliability and usability of enterprise AI solutions.
Experience in IT Operations, Site Reliability Engineering, or AI infrastructure and support, with a track record of operating complex production systems.
Practical experience working with AI platforms, LLM integrations, or AI-powered applications, including exposure to Anthropic Claude, Google Gemini, or similar models.
Working knowledge of Linux administration and experience writing scripts or automation using Python, Bash, or similar languages.
Familiarity with infrastructure management, configuration, or orchestration tools such as Terraform, Ansible, Chef, or Kubernetes.
Experience troubleshooting production systems, investigating technical issues, and working with monitoring or observability tools.
Strong problem-solving skills, curiosity, and an interest in learning emerging AI technologies and infrastructure.
