Justworks HR Consultant, International serves as a strategic advisor and jurisdictional expert for Justworks' international customers in the Americas. Provides guidance on complex compliance, benefits, and employment regulations.
Responsibilities
Serve as subject matter expert for EOR services across the Americas
Advise on complex international compliance requirements and cross-border employment nuances
Partner with Legal, Product, and Operations on global regulatory trends and product strategies
Manage high-value accounts with advanced jurisdictional expertise
Act as final internal escalation for complex compliance or high-liability HR inquiries
Qualification
As an International ConsultantYour Success ProfileWhat You Will Work OnPartner with Legal
Required
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc.) with a proven track record of helping customers navigate high-stakes complexities. You are consultative, proactive, and passionate about turning nuanced challenges into actionable solutions. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices. You build trust easily, collaborate across teams, and advocate for customers while strategically mitigating risk for the business.
As an International Consultant, you are the subject matter expert and trusted advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance.
Your Success Profile
What You Will Work On
Serve as a definitive subject matter expert for EOR services across the Americas, maintaining deep knowledge of varying regulatory environments.
Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Act as the final point of internal escalation for inquiries that cross into complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits in the Americas.
Proactively identify EOR expansion and upsell opportunities, guiding customers through the strategic complexities of entering and scaling in new international markets.
Drive retention and growth of existing customer base through an education-based approach.
Translate complex international regulations and processes into clear, actionable guidance for customers and internal partners.
