Responsibilities

Own the vision, strategy, and roadmap for App Platform, Serverless Functions, and DOCR, aligned with DO's overall compute platform strategy, and translate them into prioritized, well-scoped features that are simple to use and efficient to run.
Own the platform economics of these services. Define how apps, functions, and registry storage map onto Droplets and shared compute, track cost to serve per unit of customer workload, and drive utilization, density, and bin-packing improvements with engineering and finance.
Stay ahead of the compute landscape that underpins the platform, including processor roadmaps from Intel, AMD, and ARM, virtualization and microVM technologies, and container runtimes and isolation models, and translate those trends into platform decisions such as instance sizing, runtime choices, and price/performance tiers.
Define the end-to-end developer journey across these services, from source repo or container image to a deployed, autoscaled, observable app or function, and remove the seams (auth, networking, registry, logs, billing) that make customers stitch it together themselves today.
Work backwards from customers. Run discovery with developers, startups, and SMB platform teams, mine support and community signal, and turn it into clear jobs-to-be-done, user stories, and acceptance criteria.
Own packaging and pricing for platform services, including how compute, egress, build minutes, storage, invocations, and image pulls are metered, how pricing tracks cost to serve, and how the services attach to Droplets, GPUs, managed databases, DOKS, and Spaces.
Partner with engineering on architecture tradeoffs in the control plane and data plane, such as build pipelines, autoscaling and scheduling behavior, cold start and concurrency for Serverless Functions, registry performance and garbage collection, and multi-region placement.
Drive performance, reliability, and efficiency outcomes with clear SLOs and cost targets, and champion the fixes that move them.
Monitor the competitive landscape for managed compute and PaaS offerings, and identify where DO can differentiate on simplicity, price/performance, or both.
Lead launches end to end with product marketing, docs, sales, and support, and own the results after GA, including adoption, activation, retention, and margin.
Platform services revenue and attach rate (share of Droplet, GPU, database, and DOKS customers also running App Platform or Serverless Functions, and share pulling from DOCR)
Infrastructure efficiency, measured as fleet utilization and density for the compute serving these services, and cost per unit of customer workload (per app instance, per invocation, per GB stored and pulled).

Technical Account Manager at DigitalOcean · LumiJobs

Technical Account Manager

Responsibilities

Qualification

Preferred

Benefits

Company

DigitalOcean

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