Responsibilities

We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.
This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in FinTech Relationship Management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale. The ideal candidate is deeply curious and meticulous, and enjoys engaging customers to investigate issues and deliver insights.
Mercury is hiring for this role in San Francisco or Los Angeles with travel to customers in San Francisco.
Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
Build, identify, and expand relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
Execute and help refine playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers
Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
Identify trends across the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience, sharing with the wider business
Fully drive the planning, decisions, and implementation of your book of business to identify new opportunities within existing accounts and drive account growth.
What You’ll Bring
3–7 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management.
Experience working with founders or early-stage teams; comfort with ambiguity and speed.

Senior Relationship Manager at Mercury · LumiJobs

Senior Relationship Manager

Responsibilities

Qualification

Required

Benefits

Company

Mercury

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