Axon Professional Services Manager at Axon leads and supports ALPR deployments across a national footprint. The role involves coordinating site installs, troubleshooting, and working with various stakeholders to ensure operational readiness.
Responsibilities
As a Professional Services Manager, you are the operational engine behind Axon's fixed ALPR deployments. You will lead and support site installs across a national footprint, coordinating contractors, validating technical specs, troubleshooting in real time, and making sure agencies are ready from day one.
This is a post-sale, customer-facing, front-line role. You will work directly with permitting, vendor, and engineering teams to align buildouts with power, connectivity, and performance standards, and you will represent Axon's mission in every community we serve.
Location: Remotely from the United States
Reports to: Sr Manager, Professional Services
Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing
Conduct hands-on site validation and troubleshooting (110VAC and 12VDC)
Interpret site drawings, power plans, and mounting guides to validate installation accuracy
Coordinate and execute field commissioning tests with the customer
Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards
Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness
Capture photos, logs, and field data to improve process performance and documentation
Create accurate network diagrams and documentation to support design and planning of network communication systems
