Strategic Onboarding & Education (Estimated 70% of work)

Guide sellers (customers) to start transacting with Square quickly and with confidence, delivering high-quality onboarding and implementation experiences for Square’s SMB and mid-market sellers

Lead seller-facing scoping and onboarding calls, help sellers along their onboarding journey by delivering tailored, necessary training content, and support sellers after they begin transacting with Square

Learn and maintain a strong understanding of relevant product features and releases

Execute onboarding best practices consistently while escalating complex product or technical needs.

Balance the needs of numerous (20-30) sellers at any given time, ensuring successful completion of each onboarding engagement

Project / Process Execution (Estimated 20% of work)

Identify issues or blockers that could affect a seller’s onboarding experience or go-live date, and escalate appropriately to senior team members or cross-functional partners.

Contribute to improvements in onboarding processes by documenting gaps, proposing refinements, and sharing observations from seller engagements.

Maintain clear, proactive communication with assigned sellers and demonstrate the ability to maintain an onboarding tracker with key milestones, target dates, and next steps to keep sellers informed and on track for go-live.

Help sellers understand and complete the steps required for launch, following up on outstanding needs and confirming readiness ahead of their target go-live date.

Use AI to improve the seller experience and automate or enhance internal processes.

Bilingual Implementation Specialist

Responsibilities

Qualification

Required

Benefits

Company

Block

More roles at Block