Senior Director, Global Order-to-Cash

Required

• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• AI Fluency: Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
• 12+ years of progressive experience in order-to-cash, quote-to-cash, revenue operations, billing, AR, credit, collections, finance operations, controllership, finance transformation, or a related field.
• Experience leading large-scale global OTC, billing, AR, collections, or finance operations in a public company or high-growth enterprise environment.
• Strong understanding of end-to-end quote-to-cash and order-to-cash processes, including order management, billing, invoicing, AR, cash application, credit, collections, disputes, write-offs, and cash realization.
• Demonstrated ability to own process architecture, controls, KPIs, transformation roadmap, global operating performance, cross-functional governance, and distributed COE operating models.
• What Will Make You Stand Out — Preferred Qualifications
• Applied AI & Automation: Experience leveraging generative AI tools, LLMs, intelligent automation, or advanced predictive analytics to optimize workflow documentation, streamline process mapping, automate exception handling, and scale operational efficiency.