SpaceX Starlink Customer Success Specialist at SpaceX supporting operations across Latin America. Responsible for order processing, shipment coordination, billing, and customer communication in Spanish.
Responsibilities
Process orders with accurate products, pricing, commercial terms, contracts, and billing details
Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing
Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation
Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
Own past-due balances and unapplied cash on assigned work until fully reconciled
Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues
Identify and improve inefficient processes to streamline future orders
Qualification
Bachelor’s degreeUnderstanding of shippingExperience with ExcelUsed an AI coding tool (Claude CoworkADDITIONAL REQUIREMENTS
Required
Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
Professional proficiency in Spanish and English, written and verbal
Preferred
Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico
Understanding of shipping, logistics, customs documentation, and delivery processes in the region
Handled a high volume of orders or tickets without creating avoidable errors
Communicates clearly and raises problems early, with a dollar amount and next step
Experience with Excel, Salesforce, Smartsheet, or similar tools
Built lightweight operational automations or reporting to reduce manual work
Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow
