SpaceX Starlink Customer Success Specialist at SpaceX supporting operations in Brazil. Responsible for account setup, shipment coordination, invoicing, billing, and customer communication in Portuguese.
Responsibilities
Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
Own past-due balances and unapplied cash on assigned work until fully reconciled
Communicate with Portuguese-speaking customers and internal teams to resolve issues
Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
Identify and improve inefficient processes to streamline future orders
Qualification
Bachelor’s degreeUnderstanding of Brazilian shippingExperience with ExcelUsed an AI coding tool (Claude CoworkADDITIONAL REQUIREMENTSWilling to work across time zones
Required
Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
Professional proficiency in Portuguese and English, written and verbal
Preferred
Experience supporting customer operations, order fulfillment, or billing in Brazil
Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
Understanding of Brazilian shipping, logistics, and delivery documentation processes
Communicates clearly and raises problems early, with a dollar amount and next step
Experience with Excel, Salesforce, Smartsheet, or similar tools
Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow
ADDITIONAL REQUIREMENTS:
Willing to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require
