Client Experience Specialist

Remote, O'ahu, Hawaiifull timeRemote

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$42k–$54k

H1B: no

Spoton Client Experience Specialist at SpotOn provides bilingual (Chinese and English) local support to restaurant and hospitality clients in Hawaiʻi. The role includes onboarding, troubleshooting, and coordinating with internal teams to ensure client success.

Responsibilities

Provide local client support in both Chinese and English
Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
Support new clients throughout onboarding, setup, implementation, and go-live
Help translate or clarify product, operational, and support information for Chinese-speaking clients
Coordinate with the Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly
Conduct follow-ups with clients to ensure they are comfortable and successful with their SpotOn products
Assist with basic POS hardware and software troubleshooting
Escalate technical or operational issues to the appropriate internal teams when needed
Maintain accurate notes and communication regarding client requests and outstanding items
Provide an exceptional, relationship-focused customer experience

Qualification

Fluent in Chinese and EnglishHighly organizedRestaurantWhat's in it for you

Required

Fluent in Chinese and English
Strong communication and interpersonal skills
Customer-service mindset and willingness to help
Comfortable learning new technology and troubleshooting basic technical issues
Highly organized, responsive, and dependable
Ability to work both independently and collaboratively
Comfortable working directly with restaurant owners, managers, and staff
Restaurant, hospitality, customer service, technology, or POS experience is a plus, but not required
What's in it for you

Preferred

Restaurant, hospitality, customer service, technology, or POS experience

Benefits

Medical
Dental
Vision
401(k)
Life Insurance

Company

Spoton

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

ChineseEnglishPOS

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