Ciazumano Client Success Coordinator at CI Azumano manages a portfolio of small business accounts to drive customized solutions and revenue growth. Acts as a trusted advisor and liaison across internal and external stakeholders.
Responsibilities
Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects.
Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals.
Ability to have tough and honest conversations with external and internal stakeholders.
Proactively looks for objections and becomes the conduit to find solutions.
Know your client better than your client contact.
Create a “win-win” team approach to solve client issues.
Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need.
Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.
Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals.
Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer.
Promote the team approach to meeting client needs and/or providing service correction.
Qualification
College degree preferredEqual Opportunity Statement
Required
College degree preferred.
Strong understanding of financial travel program drivers
Strong written and verbal communication skills
Strong understanding of reporting analytics and technical skills
Ability to work in a fast-paced environment, managing with multiple tasks simultaneously.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
