Flex Technical Program Manager at Flex responsible for leading partner integration programs from scoping through launch and ongoing performance. Owns delivery across Engineering, Business Development, and external partners.
Responsibilities
Flex is hiring a Technical Program Manager to lead partner integration programs from scoping through launch and ongoing performance. Own delivery across Engineering, Business Development, and external partners, ensuring intgrations launch on time and remain reliable afterward. This is a high impact position offering the chance to shape the foundational technology that will drive Flex’s transformation from a single-product solution to a broad financial services platform.
Run launches end to end
Launch management: Own the launch plan: timeline, milestone tracker, technical and GTM project management, and escalations when dates slip.
Experience: Document UI/UX in Figma (placement, partner-surface screens, Embed onboarding) and verify the experience launches correctly and stays correct.
Technical design: Drive technical design decisions and troubleshooting during the build, alongside the Engineering Lead who owns the build.
Pilot partners: Be the day-to-day contact for pilot partners and keep them responsive.
Operate live integrations
Partner syncs: Run recurring technical syncs with partners, including agenda and follow-ups.
Incidents: Together with the Technical Account team, own incident escalation and partner communications during issues.
Monitoring: Review partner performance data monthly and work with Analytics to resolve tracking issues.
Partner asks: Respond to partners for product functionality and improvements.
Cross-team fixes: Make sure other Flex teams fix and test bugs that affect Integrated partners.
Qualification
Partner programsDesign collaboration
Required
5+ years in technical program management, technical product, solutions or integration engineering, or similar role
Preferred
Partner programs: Experience running a partner program or developer relations function, or owning a partner API or self-serve integration surface.
Design collaboration: Experience working with design on partner-facing UI, and fluency in Figma.