Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

Leads by example and inspires staff in daily operations and guest experience.

Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed

Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Sales & Service Lead (Full-Time) - Penn Square Mall

Responsibilities

Qualification

Required

Benefits

Company

Aloyoga

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