Stage Lead ServiceNow Developer at KKR oversees design, implementation, and management of Atlassian Jira and ServiceNow platforms with focus on system integration and CMDB governance. The role builds workflows across technology and operations teams to improve service management and automation.
Responsibilities
Technology Strategy & Roadmap
Define and own the multi-year technology strategy and roadmap for the end-to-end Human Capital technology stack – spanning talent acquisition, onboarding, core HR / employee lifecycle, performance management, compensation, learning and development, training, and human capital operations – ensuring alignment with the firm's people strategy and business priorities
Drive prioritization and governance of the HC technology portfolio, balancing near-term operational needs (annual cycles such as performance, comp, and open enrollment) with long-term platform modernization aligned to the CHCO's and Human Capital leadership team's vision
Stay current on emerging trends across HC technology, talent intelligence, skills platforms, people analytics, and AI-driven HC solutions – bringing innovation into the roadmap and shaping the perspective of Human Capital leadership on where to invest
Stakeholder Partnership & Requirements Management
Partner with the Chief Human Capital Officer, HC Business Partners, Talent Acquisition, Total Rewards, Talent Management, Learning & Development, People Analytics, HC Operations, DEI, and Employee Relations teams to understand business requirements and translate complex people processes into practical, scalable technology solutions
Collaborate closely with engineering leads to design scalable, secure, and efficient solutions supporting the full employee journey (e.g., recruiting and candidate experience, onboarding, position management, performance and goals, compensation planning, learning and certifications, succession, and case management)
Qualification
Knowledge of global employmentFamiliarity with cloud architectureUnderstanding of enterprise DevOpsCRITICAL COMPETENCIES FOR SUCCESSStrategic MindsetStakeholder ManagementExecution Discipline
Required
12+ years of experience in system implementations, product management, technology delivery, or transformation roles, with meaningful time leading Human Capital / HC technology programs, ideally within financial services, professional services, or large enterprise environments.
Proven track record of building and leading product and delivery teams, and of personally delivering enterprise HC technology programs at scale across multiple geographies, including partnering with engineering teams, vendors, and systems integrators in a matrixed environment with executive stakeholders.
Serve as the senior technology partner to the Human Capital function, facilitating cross-functional collaboration across HC, Finance, Legal, Compliance, and Technology, and building deep partnerships with business leaders globally
Technology Lifecycle & Delivery
Lead a team of product managers and delivery leads, setting standards for discovery, requirements management, delivery cadence, and adoption across the Human Capital technology portfolio
Oversee end-to-end product lifecycle for all HC platforms – including requirements gathering, vendor selection, solution design, configuration, testing, rollout, change management, adoption, and continuous improvement
Drive the development and implementation of platforms supporting the full employee lifecycle, including Core HCM and position management, Applicant Tracking and recruiting, Onboarding, Performance and Goals, Compensation and Total Rewards, Learning Management and training, Succession and Talent Reviews, Employee Engagement and Listening, People Analytics, and HR Service Delivery / case management
Deep understanding of the end-to-end employee lifecycle and the operating model of a modern Human Capital function — including talent acquisition, onboarding, core HR, performance management, compensation and total rewards, learning and development, succession and talent management, employee engagement, and HC operations / shared services.
Hands-on familiarity with leading HC technology platforms across the stack — e.g., Workday, SAP SuccessFactors, or Oracle HCM for core HR; Workday Recruiting, Greenhouse, SmartRecruiters, or Eightfold for talent acquisition; Lattice, Culture Amp, or Workday Talent for performance; comp planning tools; Cornerstone, Docebo, or Workday Learning for LMS; Glint / Qualtrics for engagement; and ServiceNow HRSD for case management.
Knowledge of global employment, payroll, benefits, and data privacy regulatory requirements and their implications on HC technology and data architecture.
Technical fluency with enterprise human capital platforms, identity and access management, data governance, workflow automation, and emerging AI/ML tools applied to people and talent use cases; experience designing integration architectures (APIs, event streams, iPaaS) and HC data models across best-of-breed vendor systems.
Familiarity with cloud architecture, modern data management, and analytics tools (e.g., Python, SQL, Power BI, Sigma, Tableau, or equivalent) and with building a people data and analytics layer on top of operational HC systems.
Understanding of enterprise DevOps, CI/CD practices, and modern SDLC frameworks, and how they apply in a configuration-heavy SaaS HC environment; Bachelor's degree in Computer Science, Business, Human Capital / Human Resources, Industrial / Organizational Psychology, or a related field; MBA or advanced degree preferred.
CRITICAL COMPETENCIES FOR SUCCESS
Strategic Mindset: Ability to design and communicate a long-term vision for the HC technology stack while delivering incremental business value each cycle, aligning product and delivery initiatives with enterprise technology vision, the firm's people strategy, and business objectives.
Stakeholder Management: Strong ability to engage, influence, and align diverse stakeholders across Human Capital, Finance, Legal, Compliance, and Technology globally, with the executive presence to engage HC and Technology leadership and to build consensus in a complex, fast-moving, highly confidential environment.
Execution Discipline: Skilled at prioritization, governance, and managing delivery timelines across a multi-workstream portfolio without compromising quality, with strong program management across multiple teams, vendors, and concurrent HC calendar events (performance, comp planning, open enrollment, talent reviews).
