You’ll need to move comfortably between strategy and execution, pairing analytical rigor with care for the legal operators doing the work.

Analyze workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across the business.

Design scalable processes, playbooks, and standards that clarify ownership, improve consistency, and support more predictable case outcomes.

Define interfaces and communication models that help firms assign work, clients understand what is happening, and internal teams execute effectively.

Partner with Product & Engineering to translate operational needs into tools, automations, and app experiences that support high-quality execution.

Develop metrics and visibility into performance so teams can spot operational risks, understand what is working, and measure progress.

Lead experiments and cross-functional implementation, moving from a proposed solution to a working process that people can use.

Test and refine those systems as case volumes grow, firm needs evolve, and new product capabilities come online, helping Finch scale without losing the human touch firms and clients depend on.

What will make you successful

You’ll likely thrive if you have

2-5+ years of experience in a problem-solving role, such as consulting, BizOps, or strategy.

Experience building systems or teams from zero to one, including turning an ambiguous problem into something that works in practice.

Strategy & Operations

Responsibilities

Qualification

Required

Preferred

Company

Finch Legal

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