Content Writer

Washington, DCfull time

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On Site

mid

$57k–$116k

H1B: no

Accenture Federal Services Customer Analytics Specialist at Accenture Federal Services responsible for analyzing user interactions and driving data-informed decisions to enhance customer experience. Develop reports and analyze quantitative and geospatial data.

Responsibilities

Develop and maintain customer behavior reports that give stakeholders a clear, accurate view of engagement across digital platforms.
Analyze quantitative, customer experience, and geospatial (GEO) data to uncover regional trends, usage patterns, and personalization opportunities.
Audit, refine, and implement tracking patterns and analytics collection metrics to improve data quality and accurately monitor customer interactions across digital touchpoints.
Lead the collection, review, and analysis of customer engagement data; integrate engagement metrics into usability testing analysis; and maintain supporting analytics documentation.
3–5 years of experience in customer analytics, digital analytics, customer experience measurement, or a related field.

Qualification

Ability to lead customer data analysis

Required

Proven ability to analyze complex customer engagement data and create clear, comprehensive reports that identify trends and opportunities.
Experience using geospatial (GEO) and location-based analytics to identify regional customer behaviors and inform localized strategies.
Proficiency in Google Analytics reporting and hands-on experience with Qualtrics, Medallia, or similar customer experience analytics platforms.
Strong technical aptitude for auditing and optimizing tracking patterns, analytics collection metrics, and documentation to ensure accurate monitoring across platforms.
Ability to lead customer data analysis, support usability testing with engagement metrics, and translate behavioral insights into actionable recommendations for cross-functional product and design teams.

Company

Accenture Federal Services

View company page

10000+ employees

Consulting

Founded 1989

Source: greenhouse

Active within the past hour

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