Community/Player Support Specialist

USA-CA-San Diego-Scranton Campusfull time

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Sony Interactive Entertainment Community/Player Support Specialist at Sony Interactive Entertainment focused on supporting MLB The Show players and maintaining a positive community environment. Responsibilities include player interaction, issue resolution, moderation, and identifying cheating and exploits.

Responsibilities

Directly interact and support players daily via support channels.
Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.
Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.
Moderating community channels when the time is needed.
Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
Identify and investigate cheating, exploits, and unfair play trends.
Recognize cheating behaviors and emerging exploit patterns.
Analyze player activity to detect cheating and abuse.
Investigate exploits and help protect game integrity.
Track cheating methods to support safer gameplay.
Assist in maintaining tools to help solve player reported issues.
Represent the players best interests to the internal development team.

Qualification

Strong interpersonalSuperior organization skillsA passion for Baseball and MLBTSBi-lingual (Spanish)

Required

Strong interpersonal, verbal, and written communication skills
A strong sense of empathy and understanding
Ability to keep a positive mindset when talking with players
Strong problem solving and troubleshooting skills
Strong ability to work in a communicative team environment
Superior organization skills
A passion for video games and video game communities

Preferred

A passion for Baseball and MLBTS
Experience with ZenDesk or similar customer support tools
Bi-lingual (Spanish)

Benefits

Dental
Vision

Company

Sony Interactive Entertainment

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Source: greenhouse

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