Establish and drive standards for hospitality operations and guest interactions

Lead the development and execution of new services, offerings, and training programs

Direct and optimize day-to-day operations of multiple food service outlets/catering locations

Build and lead a high-performing team by managing supervisors and direct reports, including strategic hiring, performance management, talent development, succession planning, and fostering a culture of accountability and growth

Collaborate with organizing and coordinating events, including large onsite/offsite gatherings and catering requests

Champion and enforce rigorous food safety, sanitation, and workplace safety standards, ensuring full regulatory compliance and cultivating a proactive safety culture across all locations

Develop and implement systems and processes that optimize team productivity, time management, and resource allocation across the department

Design, implement, and evaluate comprehensive training programs focused on customer service, menu knowledge, allergens, and nutritional awareness; create scalable training materials and measure their impact on performance

Own product quality, consistency, and inventory management across all outlets by establishing robust quality control systems, monitoring key metrics, reducing waste, and driving continuous improvement in service and menu execution

Manage financial performance of the department, including P&L responsibility, budgeting, forecasting, labor and inventory cost control, sales analysis, and reporting; identify opportunities to improve profitability and operational efficiency

Build and manage strategic vendor relationships, negotiating contracts, monitoring performance, resolving issues, and driving improvements in quality, cost, and reliability of products and services

Manager, Hospitality (Cape Canaveral)

Responsibilities

Qualification

Required

Preferred

Company

SpaceX

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