Distro The ISolved Payroll Specialist supports payroll processing activities including scheduled and off-cycle payrolls. This role manages payroll data entry, client inquiries, and partners with supervisors on special projects.
Responsibilities
Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
Import or manually enter payroll changes (payroll hours, employees updates, earnings, deductions, and tax overrides etc.).
Calculate payroll and confirm accurate entry of client-provided payroll data through generating control totals for import files and through manual review.
Respond timely and accurately to all client inquiries via email, cases, and phones.
Partner with Payroll Supervisors on special projects to support clients.
Manage and support assigned book of business.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.
Qualification
Health InsuranceRetirement Plan
Required
Ability to multi-task while maintaining a high level of accuracy and strong attention to detail.
Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
Intermediate to advanced proficiency in Microsoft Office applications, including Excel (formulas, pivot tables, data validation) and Outlook (email management, scheduling).
Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.
Proven ability to partner with cross-functional departments including HR, Finance, and Operations to resolve payroll-related issues and ensure accurate, compliant processing.
High school diploma or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, certifications, or job training programs) preferred.
Minimum of one year’s experience in Customer Service.
At least one year of payroll experience is preferred but not required.
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Health Insurance: Medical, dental, and vision coverage
