Senior IT Desktop Support Technician

Menlo Park - 1035full timeOn Site

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senior

$85k–$107k

H1B: yes

Billiontoone Senior IT Desktop Support Technician at Billiontoone providing advanced desktop support primarily focused on macOS, Google Workspace, and lab environments. Responsible for managing device management platforms, ensuring HIPAA compliance, and optimizing IT support processes.

Responsibilities

Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace.
Provide advanced desktop support for a lab environment, primarily focused on Windows laptop and desktops.
Manage and administer device management platforms such as Iru, and Microsoft Intune to maintain system security and compliance.
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.
Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements.

Qualification

Bachelor’s degree in Computer ScienceStrong proficiency with KandjiAbility to planExperience working in biotechFamiliarity with security frameworks

Required

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT desktop support or a similar technical role.
Proven expertise in macOS and Google Workspace support within a professional environment.
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards.
Solid understanding of biotech lab IT environments and associated systems.
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations.
Demonstrated ability to create and maintain clear, high-quality documentation.
Experience leading IT operations or support initiatives in a high-growth organization.
Strong problem-solving skills and a focus on designing exceptional end-user experiences.
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams.

Preferred

Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations).
Experience supporting CLIA-certified laboratory environments or other regulated scientific operations.
Ability to plan, test, execute, and document technical projects.
Experience working in biotech, healthcare, or regulated industries.
Familiarity with security frameworks, incident response, and best practices for protecting sensitive data.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Annual Bonus
Parental Leave

Company

Billiontoone

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Source: greenhouse

Active within the past hour

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Must-Have Skills for This Role

Google WorkspacemacOSIruIntuneJira Service ManagementWindows

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Senior IT Desktop Support Technician at Billiontoone · LumiJobs