Pivotal Health Senior Product Designer at Pivotal Health owning product design from discovery through launch. Focus on simplifying complex healthcare reimbursement workflows with AI-driven solutions.
Responsibilities
We’re hiring a Senior Product Designer to help shape how Pivotal’s products look, feel, and work. Reporting to our Founding Product Designer, you’ll own meaningful product areas from discovery through launch, bringing clarity, intuitive interactions, and thoughtful visual design to complex healthcare workflows.
You’ll partner closely with Product Managers and Engineers across customer-facing portals and internal tools. Your work will span understanding user needs, exploring solutions, building prototypes, gathering feedback, and ensuring the shipped experience meets a high bar for quality. As our product evolves to incorporate more AI-powered and agentic workflows, you’ll help make those experiences understandable and useful.
This is a hands-on role for someone who combines strong product judgment with excellent design craft. You should be comfortable navigating complex B2B software, working independently through ambiguity, and making practical tradeoffs without losing sight of the details. You’ll join an early design team with substantial ownership and the opportunity to strengthen both our product experiences and the design foundations behind them.
Own End-to-End Product Design: Lead design for significant product initiatives, from problem definition and research through prototyping, delivery, and iteration. Take responsibility for how the experience works in production, including edge cases and interaction details.
Partner Closely with Product and Engineering: Work alongside PMs and Engineers early in the development process to shape requirements, explore options, assess feasibility, and make thoughtful tradeoffs. Connect decisions within your product area to their impact across Pivotal’s platform.
Simplify Complex Workflows: Turn intricate processes, data, and business rules into clear, intuitive experiences across customer-facing portals and internal tools.
Elevate Visual Craft and Product Quality: Bring care to hierarchy, layout, typography, interaction patterns, and UI states. Stay involved through implementation and design QA to ensure the shipped product reflects the intended experience.
Conduct Practical User Research: Independently plan and run focused research, customer conversations, and usability testing. Use prototypes to gather feedback, validate assumptions, and refine solutions without relying on a dedicated research team.
Evolve Our Design System: Build on existing components and patterns, identifying where to reuse, improve, or introduce new approaches. Understand how changes affect other experiences and balance consistency with the needs of each workflow.
Use AI to Improve Your Process: Incorporate AI tools into exploration, prototyping, and everyday problem-solving. Apply your judgment to evaluate outputs and turn faster iteration into better product decisions.
Qualification
You’re highly proficient in FigmaYou take initiativeYou communicate clearlyExtra Credit if you haveBackground designing financial
Required
You’ve owned a product line or significant product area and worked directly with Product Managers and Engineers throughout the development lifecycle.
You’re skilled at translating complex workflows, information, and business requirements into intuitive user experiences.
You’re highly proficient in Figma, including prototyping, components, and design systems.
You use AI tools such as Claude or ChatGPT effectively and can incorporate tools such as Cursor or Codex into prototyping and product development workflows.
You can independently conduct focused user research and translate what you learn into concrete design decisions.
You take initiative, identify problems, and move work forward without waiting for perfectly defined requirements.
You communicate clearly, welcome feedback, and collaborate with flexibility. You know when to advocate for a design decision and when to make a practical compromise.
You’re excited to collaborate in person with teammates through our New York City hybrid model.
Extra Credit if you have:
Experience as an early design hire or on a small design team at a growing startup.
Background designing financial, accounting, or similarly complex products with detailed workflows and interconnected data.
Experience designing for healthcare or another regulated industry.