Developer Success Engineer

San Francisco · Remotefull timeRemote

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$130k–$170k

H1B: no

Inngest Developer Success Engineer at Inngest supports developers by troubleshooting, guiding architecture planning, and feeding user insights back into product improvements. This role combines hands-on engineering with developer support and product advocacy.

Responsibilities

Deliver expert-level support to developers, from simple implementation troubleshooting to in-depth architectural guidance. Be an active presence to our enterprise users.
Be a prominent voice on behalf of our users on our internal product planning discussions.
Track down and document bugs, working closely with the engineers on solutions.
Identify and document feature requests, proactively uncover opportunities for product improvements, and help get them prioritized
Contribute to both internal and public-facing documentation, use cases and examples.
Support sales-led POCs.
Develop and improve internal tools and integrations that optimize our support workflows and enhance the overall developer experience and make delivering support better and easier.

Qualification

Expertise in TypeScript developmentExperience working with InngestExperience measuring customer successExperience with infrastructureWhat your first 90 days will look likeFirst weekBy day 30By day 90What we build with

Required

Expertise in TypeScript development, with openness to new languages (eg. Python, Golang).
Knowledge and experience with queueing systems
Outstanding written and verbal communication skills
Ability to quickly understand and debug complex technical issues
A track record of helping other developers succeed
Deep empathy for developers and commitment to excellent developer experience

Preferred

Experience working with Inngest
Experience measuring customer success
Experience with infrastructure
What your first 90 days will look like
First week: You’ll learn how we work as a team and our approach to support and sales. You’ll dive into dogfooding our product and begin to understand how it works architecturally, and how our users work with it. You’ll begin to shadow our existing support rotation to learn about how things work.
By day 30: You’ll dive in daily to help developers and our support inbox. You’ll have joined a few sales calls to learn about solutions engineering and supporting PoCs.
By day 90: You’ll have iterated on our workflow for delivering customer support and build or suggest a couple of tools to help make this workflow better. You’ll have set up a way to organize feedback and issues from users to our product team. You’ll have provided feedback on our product that will have led to improvements.
What we build with

Benefits

Medical
PTO
Equity/RSU
Parental Leave

Company

Inngest

View company page

10000+ employees

Industrial

Founded 1892

Source: ashby

Active within the past hour

Remote-friendly