IT Systems Engineering Intern (19 hours per week)

Roseville, CA, United Statesinternship

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H1B: yes

BoschGroup IT Systems Engineering Intern at Bosch supporting IT workflows, process documentation, and AI-driven solutions. Collaborates on ITIL process improvements and metrics reporting.

Responsibilities

Primary Responsibilities:
Design, develop, and maintain workflows using SAP Signavio.
Design, update, and maintain information and documentation within our Docupedias.
Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.
ITIL Process Implementation Support:
Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).
Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.
Identify opportunities for automation and improved efficiency within existing ITIL processes.
Support the rollout of new or updated ITIL processes.
Metrics & Reporting:
Assist in identifying, defining, and establishing relevant ITIL-related key performance indicators (KPIs) and metrics.
Collect, analyze, and interpret data from various IT systems (e.g., ITSM tools and monitoring tools) to track process performance.

Qualification

Minimum GPA of 3ITIL knowledgeStrong research and analytical skillsInterest in semiconductor manufacturingCan work up to 19 hours per weekAssignment may last until May/June

Required

Currently pursuing a Bachelor's degree in IT, Computer Science or a related field
Minimum GPA of 3.0
ITIL knowledge
Strong research and analytical skills
Good written and verbal communication skills
Self-starter with ability to work independently and collaboratively

Preferred

Interest in semiconductor manufacturing
This role will work on site in Roseville, CA.
This position can be flexible with work hours and days per week
Can work up to 19 hours per week
Assignment may last until May/June
Indefinite US work authorized individuals only. Future sponsorship for work authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)

Company

BoschGroup

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Source: smartrecruiters

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SAP SignavioMicrosoft Copilotn8nITILITSM tools

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