Skydio Program Manager at Skydio managing Department of Homeland Security accounts from contract award through post-sale lifecycle. Responsible for delivery, onboarding, enablement, adoption, retention, and growth.
Responsibilities
Skydio is seeking a driven, customer-obsessed Program Manager to own a segment of our Department of Homeland Security (DHS) portfolio.
This role reports to the Head of National Security Programs within the Mission Success organization and partners closely with Sales, Solutions Engineering, Deployment, Product, Engineering, Security, Infrastructure, Support, Training, and Field Support.
How You'll Make an Impact
Delivery and onboarding
Own delivery of Skydio systems and accessories from contract award through receipt, including contract scope, deliverables, and compliance
Drive shipping issues, support cases, and RMAs to resolution with Operations, Support, and Engineering, keeping leadership informed on status and risk
Take each program from delivery to first operational use
Enablement and adoption
Coordinate pilot, operator, and administrator training with the Training team
Equip each customer with the documentation, support contacts, spares and RMA path, and maintenance plan to operate on their own, using repeatable playbooks
Track systems purchased versus deployed and flying, and work with program staff, pilots, and field leadership to build Skydio into daily ISR and mission workflows
Capture product gaps and operational feedback and brief Product and Engineering to influence priorities
Qualification
Ability to travel up to 50% of the timePrior service with USSSHands-on sUAS pilot experience in ISR
Required
Ability to travel up to 50% of the time, including to DHS field locations, border sectors, and event sites
Ability to pass a DHS background investigation
This role supports products for our government customers and is subject to a government contract that requires Skydio to limit this position to candidates with US Citizenship. We welcome every qualified candidate who is eligible to work in the United States to apply. However, at this time, Skydio does not currently offer employment-based visa or permanent residency sponsorship for this role.
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.
Preferred
Prior service with USSS, CBP, or other federal law enforcement or homeland security agencies
Hands-on sUAS pilot experience in ISR, law enforcement, or military operations
Experience supporting National Special Security Events or other multi-agency operations
Experience with border security technology, physical security programs, or unmanned systems
