We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish.

You’ll bring that perspective to the people who shape investigative operations and the engineers who build the underlying systems. Together, you’ll decide where a change would help and see how it works in real cases.

Work alongside investigators to understand how cases move across teams and systems. Consider what that process means for people at risk, people whose activity is under review, and the people responsible for acting on a finding.

Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both.

Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice.

Guide engineering decisions about how investigative systems fit together to support the overall workflow.

Follow changes into use. Look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work.

You might thrive in this role if you

Have experience designing services around the needs of the people who use and run them.

Enjoy learning how specialists work. You can draw on their different perspectives to understand a service that no single team sees in full.

Have worked with operational and engineering teams to put a service design into practice. You’re comfortable discussing how a technical choice in one part of a workflow affects people elsewhere.

Care about what happens after a design goes into use. You’re curious whether a change that helps one team also improves how a case moves through the full investigation workflow.

Service Designer, Intelligence & Investigations

Responsibilities

Qualification

Preferred

Company

OpenAI

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