SpaceX Sr. Manager of Retail Channel Management at SpaceX leading global retail channel operations for Starlink Consumer Business. Manage retail order lifecycle, inventory allocation, and support new retail door openings.
Responsibilities
Lead global retail channel operations for Starlink Consumer and set the operating standard for how retail and distribution partners are supported worldwide
Lead the global retail channel management team, including senior managers and retail operations leads, and consolidate retail channel team members across regions into one global team; define roles, coverage, and operating cadence; and direct the retail operations staff embedded in the regional growth organizations
Own the retail order lifecycle from purchase order to delivery: PO intake, order entry, allocation, fulfillment, shipment tracking, and receiving issues; standardize distributor and retailer order templates and drive automation wherever it removes manual work
Support new retail door openings and expansions, including launch checklists, initial load-in orders, inventory positioning, merchandising and fixture readiness, in-store activation setup, and handoffs to regional teams
Own retail inputs into demand planning and S&OP: consolidate distributor and retailer forecasts for kits and accessories by region, reconcile them against sell-in, sell-through, and inventory, and represent retail demand in production and supply planning reviews
Partner with supply chain, logistics, and regional distribution center (RDC) teams to balance retail and online inventory, prioritize retail orders, and keep weeks of supply, backorders, and aged orders inside plan
Hold the retail-readiness standard for every product shipped to retail: correct part numbers and product mapping, UPC and barcode quality, regulatory certification marks, packaging, and pallet integrity; partner with production and compliance to catch issues before kits leave the factory or RDC
Build and run the retail channel operating cadence and reporting: order status, fill rate, on-time delivery, inventory by retailer and RDC, sell-through, activation rates, and open issues, each with a clear owner and date
Track production, inventory, and logistics issues that affect retail, and lead cross-functional resolution, including relabeling, returns, replacement shipments, and retailer communication
Partner with product, engineering, and platform teams on retail tooling, including in-store activation and affiliate ordering APIs, retail kit tracking, and retailer system integrations
Represent retail channel requirements to Hawthorne, Bastrop, and other SpaceX sites, and represent global constraints back to the regional teams so decisions are executable
Qualification
Bachelor's degree in business5+ years of experience leading teamsFamiliarity with product complianceExpertise in data analytics
Required
Bachelor's degree in business, supply chain, operations, engineering, or a related analytical field
8+ years of experience in retail channel operations, supply chain, demand planning, sales operations, or consumer products operations
5+ years of experience leading teams, including managing managers
Preferred
10+ years of experience in consumer electronics or consumer hardware sold through national retailers and distributors
Experience leading distributed teams across multiple regions and time zones, including teams embedded in other organizations
Experience running retailer and distributor order flow: PO processing, EDI, vendor compliance, retail-ready packaging and labeling standards, returns, and chargebacks
Experience with S&OP and demand planning, including building channel forecasts and reconciling sell-in, sell-through, and inventory
Experience launching new retail partners and rolling out programs across hundreds or thousands of doors
Working knowledge of international logistics: import and customs, distribution center operations, and distributor warehousing
Familiarity with product compliance, certification, and labeling requirements across international markets
Expertise in data analytics, forecasting, and performance management (Excel required; SQL, Power BI, or similar tools strongly preferred)
