Technical Support Engineer

REMOTE - Asiafull timeRemote

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H1B: no

Playson Technical Support Engineer at Playson responsible for full customer support service of partner integrations during night shifts. The role involves understanding and analyzing issues, integration protocol testing, and delivering excellent customer service.

Responsibilities

Provide full customer support service of current partner's integrations
Understand and analyse issues to find appropriate solutions
Perform integration protocol testing
Deliver second-level customer support
Deliver excellent customer service with 5 shifts a week

Qualification

Ready for only night shiftsFamiliarity with monitoring tools (eEffective communication skillsWorking knowledge of XML and JSONUnderstanding of API protocols (eFamiliarity with the iGaming industry

Required

Ready for only night shifts
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)

Preferred

Familiarity with the iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

Benefits

Medical
Flexible Work

Company

Playson

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

ElasticDynatraceGrafanaXMLJSONGit

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