Professional Services Manager II

Required

• 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.
• Strong knowledge of TCP/IP networking and network troubleshooting.
• Experience deploying and troubleshooting technology in IP-based network environments.
• Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.
• Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software.
• Working knowledge of Windows operating systems and applications.
• Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure.
• Demonstrated experience working directly with customers in technical environments.
• Ability to independently own technical projects from preparation through completion.
• Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures.
• Strong written and verbal communication skills.
• Ability to explain technical concepts and train both technical and non-technical users.